Being able to instantly realise what a single customer or a large segment of customers is thinking and take a quick action that brings the greatest benefit to the majority of customers, is the ultimate offering of digital transformation. To be able to do this and offer a seamless experience across any of the channels customers choose to interact with you for service, product marketing, and purchases is the ultimate coup. To have such a power, you need complete transparency across your customer touch points – marketing needs to know what service is doing, sales needs to know what marketing is doing, and so on.
SAP Hybris cloud solution brings together the real time customer insights such as page clicks and views and the information such as past campaign responses and purchases to help understand customers’ true motivation and intent at every customer touch point.
Watch this video for an overview.
We are pleased to announce that Brightree Solutions Sdn. Bhd. is now part of the EY Global Network of member firms.
We remain committed to provide our clients with SAP business transformation services and to support them on their business and digital transformation journey.